Customer Service

Return Policy

Return Policy

We're only happy when you love your glasses! So if you decide not to keep your online purchase, we understand. Simply send us an email with your name, address, and invoice number to info@selimaoptique.com within seven days of receiving your shipment. As long as you're within our return policy, we'll email you a Return Authorization Number. Always refer to this number when corresponding with us or shipping your merchandise so that we can expedite your return.

Regretfully, we can't accept merchandise for return that is bought on sale or isn't returned in its original condition; and we can't fully credit you without the original casing — so please remember to include your cases and cleaning cloths. We are also unable to reimburse you for the costs of shipping, so be sure to let us know if your glasses aren't right for you before you send them to us. If you have any questions about our policies, please let us know. We're always happy to speak with you.

Custom Orders

Custom Orders

Is there anything more gratifying than seeing yourself in the perfect pair of frames... crafted just for you? We don't think so! At Selima Optique, we delight in making unique eyewear for unique individuals like you. It is because of this that many of our frames can be made to your specifications. We have an extensive color library of plastic and buffalo horn to craft your Selima Optique frame. They're truly one of a kind!

If you're interested in learning more about our custom frame service, we welcome you to contact us at showroom@selimaoptique.com and a concierge from our offices will get back to you within 24 hours to discuss the details of your request.

Lens Care

Lens Care

Your glasses open up your eyes to the world... so take care of them! Not sure how? We've got a few simple guidelines you can follow to care for your handcrafted frames and lenses.

Buffalo Horn Frames

Because of its natural material, buffalo horn frames require special care. With every buffalo horn frame purchase from Selima Optique, we provide you with a microfiber cleaning cloth and a container of polishing cream. Every three months, buff a small amount of the polishing cream into your frame with the microfiber cleaning cloth, paying special attention to the temples and frame edges. Avoid using water or chemical cleaners on your frames. Should your frame come into contact with lens cleaner, remove it immediately with the microfiber cleaning cloth. As with any other frame, avoid leaving your eyewear in extremely hot, humid climates for extended periods of time.

Because we care about your frames as much as you do, we will service them professionally once a year, with our compliments. This includes: frame adjustment, polishing and inspection for fractures.

Cellulose Acetate (Plastic) Frames

Following these instructions can help your frames last years longer than they normally would.

Over time, oxidation — evidenced by a cloudy, white build-up — may occur on your cellulose acetate frames. This reduces the beauty of your frame and can also cause the plastic to become more brittle. You can delay the onset of oxidation by periodically cleaning your frame with warm, soapy water. Avoid soaps that are scented or contain dyes. After cleaning, make sure to completely dry your frame. Under no circumstances should you clean your frame with chemical cleaners. If your frame begins to lose its glossy, luminous finish, please contact Selima Optique about our frame buffing services.

It's also common for cellulose acetate frames to become slightly stretched or loose over time. The simplest way to help your glasses keep their shape is to avoid placing them on top of your head and to use two hands to take your glasses on and off. Should your frames become loose, bring them to your nearest Selima Optique for an adjustment. Never adjust your frames on your own!

Caring For Your Lenses

Care for your lenses as you care for your eyes! The simplest way to maintain your lenses is to place frames in a case with the lenses towards a soft, non-abrasive material. If your lenses are dirty, clean them with lens cleaning solution and a microfiber cleaning cloth. If you do not have lens cleaning solution, gently rub your lenses with warm, soapy water and completely dry them with your microfiber cleaning cloth. If you don't have a microfiber cleaning cloth handy, clean your lenses with any 100% cotton material. Never use paper products (paper towels, tissues, etc.) on your prescription lenses. If your cleaning cloth is dirty, simply wash and dry it with your regular laundry... but do not use fabric softener.

That should cover almost everything! If you have any additional questions about your frames or lenses purchased at Selima Optique, let us know at: info@selimaoptique.com